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Painted into a Corner: Why Software Licensing isn’t getting simpler
It’s not easy being a Software License Manager. It’s really not easy being a Software License Manager in a company which uses products from one or more of the “usual suspects” among the major software...
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How ITAM can influence the CIO – an article at the ITAM Review
As IT organizations diversify, Asset Managers must broaden their focus. It’s a great opportunity to build influence, but those who ignore the change risk their role becoming less relevant. More in...
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Why the CIO won’t go the same way as the VP of Electricity – an article at...
Commoditisation is, without doubt, a massive and revolutionary trend in IT. In just a handful of years, a huge range of industrialised, cost-effective solutions have created rapid change, so much so...
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Alf’s Zoo – The Erosion of IT Trust
“Alf’s Zoo – This week, Jon Hall explains how Uber has changed our view of IT and the world. We no longer trust authorities as much as we trust our peers when it comes to selecting tools and services...
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Yale Shuts Down Student Course Selection Tool on Grounds of “Malice”
Hot on the heels of my recent “Alf’s Zoo” on Trust, here’s a fine example of the phenomenon. Yale College has blocked a website which two of its students had created. The students, brothers Peter and...
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Tomorrow’s Future Today 2014: The End of IT’s Monopoly on Trust
On 17th February 2014 I presented at the Tomorrow’s Future Today 24-hour online conference. The presentation explored the impact of Uber, TripAdvisor, Yelp and other consumer-oriented services on...
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Is the lack of ITSM and ITAM alignment causing application sprawl?
I’ve written before about the negative consequences of the lack of industry alignment between ITIL-focused ITSM functions, and the IT Asset Management groups which typically evolved somewhat...
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Why customer centricity is an approach, not a dogma
“Customer first” is a much debated philosophy in ITSM. Studies and reports frequently place customer-centricity high on the priority list of CIOs and CTOs. But sceptical commentators argue that IT may...
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Five years on from the iPad’s launch
On 27th January 2010, Steve Jobs unveiled the iPad. If you have 90 minutes or so to spare, that launch presentation is a fascinating watch. There was mixed reaction to that initial announcement. Some...
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